Data Policy for the Oversight Board’s data processing activities
This policy describes the information collected via this website and the information that the Oversight Board (the “Board”) processes on our behalf when receiving, reviewing and handling an appeal of a decision about your Facebook or Instagram content. The Board is one of the third party partners to which we provide information and content to support our business as a service provider, as explained in our Data Policy.
This policy only applies to the use of this website and to appeals of a decision about your Facebook or Instagram content submitted to the Board. This policy supplements our Data Policy which governs your use of Facebook, Instagram, Messenger and other products and features offered by Facebook (Facebook Products or Products). Please refer to our Data Policy to understand how the Facebook Companies work together, how we operate and transfer data as part of our global services, our legal bases for processing, how can you exercise your rights provided under the General Data Protection Regulation, how public information is defined and used, our data retention practices, and how we make changes to our Data Policy.
Date of Last Revision: May 6, 2020
What kind of information do we collect or use for handling appeals?
I.What kind of information do we collect or use for handling appeals?
We use the following information in order to enable the Board to consider, adjudicate on and/or fulfill appeals it receives, and to undertake an assessment and review of a decision about your Facebook or Instagram content. This enables us to promote safety, integrity, and security on the Facebook Products by combating harmful conduct and protecting and supporting our community, including by investigating violations of our terms or policies, which is necessary for us to provide and support the Facebook Products. This also helps us support our community by ensuring objective review and validation of the application of our community standards and other policies in cases of importance to our users and our community.
We use the following information in order to enable the Board to consider, adjudicate on and/or fulfill appeals it receives, and to undertake an assessment and review of a decision about your Facebook or Instagram content. This enables us to promote safety, integrity, and security on the Facebook Products by combating harmful conduct and protecting and supporting our community, including by investigating violations of our terms or policies, which is necessary for us to provide and support the Facebook Products. This also helps us support our community by ensuring objective review and validation of the application of our community standards and other policies in cases of importance to our users and our community.
Information you provide directly to us
When you provide information on this website as part of an appeal of a decision about your Facebook or Instagram content, we collect the following information:
When you provide information on this website as part of an appeal of a decision about your Facebook or Instagram content, we collect the following information:
- Your written responses to the questions you are asked as part of the appeal
- Data with special protections:When responding to questions as part of the appeal, you can choose to provide information which may reveal sensitive information about you (such as racial or ethnic origin, political, religious or philosophical beliefs, sexual orientation, or information about sex life, trade union membership or health, criminal convictions and offences). Such information is subject to special protections under EU law.
- We only process data with special protections that you provide in your written responses to consider the appeal provided we have your consent. You can withdraw this consent at any time by going to Case Status and deleting your information. Learn more about what happens when you go to Case Status and delete your information.
Please do not provide any data with special protection about other individuals in your written responses to the questions you are asked as part of the appeal. Any such data that you nonetheless share with us in your written responses will be deleted.Please do not provide any data with special protection about other individuals in your written responses to the questions you are asked as part of the appeal. Any such data that you nonetheless share with us in your written responses will be deleted.
Where your written responses to the questions you are asked as part of the appeal include information (other than data with special protections) about other individuals who are non-users of the Facebook or Instagram service or who are under the age of majority (under 18, in most EU countries, or who have a limited ability to enter into an enforceable contract), we will process this information where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by these individuals’ interests or fundamental rights and freedoms. The particular legitimate interests we rely on to process such information in these circumstances is to:
Where your written responses to the questions you are asked as part of the appeal include information (other than data with special protections) about other individuals who are non-users of the Facebook or Instagram service or who are under the age of majority (under 18, in most EU countries, or who have a limited ability to enter into an enforceable contract), we will process this information where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by these individuals’ interests or fundamental rights and freedoms. The particular legitimate interests we rely on to process such information in these circumstances is to:
- Ensure that the Board can reach an informed decision by having access to all relevant information to the case they’re reviewing; and
- Facilitate the Board in vindicating the fundamental rights and freedoms of these individuals by making appropriate decisions based on all relevant information.
Information from your Facebook or Instagram account
When an appeal of a decision about your Facebook or Instagram content is submitted to the Board, we share the following information from your Facebook or Instagram account (whichever is used for posting the content that is subject to the appeal) with the Board, in order to enable the Board to review the appeal and the decision about your content:
When an appeal of a decision about your Facebook or Instagram content is submitted to the Board, we share the following information from your Facebook or Instagram account (whichever is used for posting the content that is subject to the appeal) with the Board, in order to enable the Board to review the appeal and the decision about your content:
- The content that is subject to the appeal;
- The reference ID associated with the decision about your content;
- Information about where the content in question was originally posted (e.g. a Page, a profile or a group), and the number of views, shares, and/or video plays of the content;
- Basic information about your account (follower and friend counts, date of account creation, location, your name, profile picture and cover photo);
- The case history of the content under review, such as the initial content reviewer action(s), the date and time of appeal; and
- The policy rationale for the original decision on the content.
Additional information may be requested by the Board to help inform their decision (such as further information on engagement and reporting of the content in question). We only share the requested information with the Board where we determine that such information is relevant and necessary for helping the Board to reach a decision, in light of the context of each specific case.
Additional information may be requested by the Board to help inform their decision (such as further information on engagement and reporting of the content in question). We only share the requested information with the Board where we determine that such information is relevant and necessary for helping the Board to reach a decision, in light of the context of each specific case.
How is this information shared publicly?
II.How is this information shared publicly?
If the Board selects your case for review, it will produce a written explanation of its final decision, which we will make available for the public to read on this website. This written explanation may include references to the information you provided directly on this website (about yourself and/or others) and/or information from your Facebook or Instagram account that is listed under What kind of information do we collect or use for handling appeals?
We will only include details that could easily identify you in the Board’s written explanation if you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, or if you withdraw your permission, we will remove those details that could easily identify you, and we will take steps to remove more general details that we believe could help readers guess your identity.
We will also take steps to ensure no details that can easily identify another person are included in the Board’s written explanation.
Please note that despite taking these steps, you and/or others may remain identifiable to some people through the Board’s written explanation. Where this is the case, we will publish the Board’s written explanation where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by your or others’ interests or fundamental rights and freedoms:
If the Board selects your case for review, it will produce a written explanation of its final decision, which we will make available for the public to read on this website. This written explanation may include references to the information you provided directly on this website (about yourself and/or others) and/or information from your Facebook or Instagram account that is listed under What kind of information do we collect or use for handling appeals?
We will only include details that could easily identify you in the Board’s written explanation if you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, or if you withdraw your permission, we will remove those details that could easily identify you, and we will take steps to remove more general details that we believe could help readers guess your identity.
We will also take steps to ensure no details that can easily identify another person are included in the Board’s written explanation.
Please note that despite taking these steps, you and/or others may remain identifiable to some people through the Board’s written explanation. Where this is the case, we will publish the Board’s written explanation where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by your or others’ interests or fundamental rights and freedoms:
- The legitimate interests we rely on are to foster transparency and legitimacy with our users and the society about how we keep the Facebook Products free of harmful or inappropriate content and how we enforce violations of our terms and policies. It is also in our legitimate interests to have the Board publish a written explanation of its final decision to provide transparency as to how we tackle challenging cases.
- The public’s legitimate interests we rely on are to gain an understanding of important social issues relating to online content moderation that impact our society and world – in particular, how to seek a balance between the competing interests of the right to free speech on online platforms, the safety on the platform and related rights. This interest is furthered by making the Board’s decision publicly available.
If you have chosen to provide data with special protections in your written responses as part of the appeal, we will only include this information in the Board’s written explanation provided you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, the Board’s written explanation will not include any data with special protections about you. If you withdraw your permission at any time, we will remove data with special protections about you from the Board’s written explanation and we will then re-publish the new, edited written explanation on this website.
If you have chosen to provide data with special protections in your written responses as part of the appeal, we will only include this information in the Board’s written explanation provided you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, the Board’s written explanation will not include any data with special protections about you. If you withdraw your permission at any time, we will remove data with special protections about you from the Board’s written explanation and we will then re-publish the new, edited written explanation on this website.
What kind of information do we collect regarding this website?
III.What kind of information do we collect regarding this website?
Depending on your actions on this website, we may also collect the following information which is necessary for us to provide, operate, maintain and improve this website. In particular, it is necessary for website security, improving the navigation and content of the website, identifying any server problems or network/IT issues, or carrying out analytics about site usage to better understand the preferences of our website visitors.
Depending on your actions on this website, we may also collect the following information which is necessary for us to provide, operate, maintain and improve this website. In particular, it is necessary for website security, improving the navigation and content of the website, identifying any server problems or network/IT issues, or carrying out analytics about site usage to better understand the preferences of our website visitors.
- Operating system attributesInformation such as the operating system version, hardware type and browser type;
- Website operationsInformation about how you engage with this website, such as pages you have visited, whether you are currently viewing this website, and what you clicked on;
- IdentifiersUnique identifiers associated with the same account used to interact with this website;
- Network and connectionsInformation such as the name of your mobile operator or ISP, language, time zone, IP address, and connection speed; and
- Cookie dataData from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in our Cookie Policy for the Oversight Board Website for this website.
How to contact Facebook with questions?
IV.How to contact Facebook with questions?
If you have questions about this policy, you can contact us as described below.
Facebook Ireland Ltd.4 Grand Canal SquareGrand Canal HarbourDublin 2 Ireland
If you have questions about this policy, you can contact us as described below.
Facebook Ireland Ltd.4 Grand Canal SquareGrand Canal HarbourDublin 2 Ireland
Data Policy for the Oversight Board’s data processing activities
This policy describes the information collected via this website and the information that the Oversight Board (the “Board”) processes on our behalf when receiving, reviewing and handling an appeal of a decision about your Facebook or Instagram content. The Board is one of the third party partners to which we provide information and content to support our business as a service provider, as explained in our Data Policy.
This policy only applies to the use of this website and to appeals of a decision about your Facebook or Instagram content submitted to the Board. This policy supplements our Data Policy which governs your use of Facebook, Instagram, Messenger and other products and features offered by Facebook (Facebook Products or Products). Please refer to our Data Policy to understand how the Facebook Companies work together, how we operate and transfer data as part of our global services, our legal bases for processing, how can you exercise your rights provided under the General Data Protection Regulation, how public information is defined and used, our data retention practices, and how we make changes to our Data Policy.
Date of Last Revision: May 6, 2020
I.What kind of information do we collect or use for handling appeals?
We use the following information in order to enable the Board to consider, adjudicate on and/or fulfill appeals it receives, and to undertake an assessment and review of a decision about your Facebook or Instagram content. This enables us to promote safety, integrity, and security on the Facebook Products by combating harmful conduct and protecting and supporting our community, including by investigating violations of our terms or policies, which is necessary for us to provide and support the Facebook Products. This also helps us support our community by ensuring objective review and validation of the application of our community standards and other policies in cases of importance to our users and our community.
We use the following information in order to enable the Board to consider, adjudicate on and/or fulfill appeals it receives, and to undertake an assessment and review of a decision about your Facebook or Instagram content. This enables us to promote safety, integrity, and security on the Facebook Products by combating harmful conduct and protecting and supporting our community, including by investigating violations of our terms or policies, which is necessary for us to provide and support the Facebook Products. This also helps us support our community by ensuring objective review and validation of the application of our community standards and other policies in cases of importance to our users and our community.
Information you provide directly to us
When you provide information on this website as part of an appeal of a decision about your Facebook or Instagram content, we collect the following information:
When you provide information on this website as part of an appeal of a decision about your Facebook or Instagram content, we collect the following information:
- Your written responses to the questions you are asked as part of the appeal
- Data with special protections:When responding to questions as part of the appeal, you can choose to provide information which may reveal sensitive information about you (such as racial or ethnic origin, political, religious or philosophical beliefs, sexual orientation, or information about sex life, trade union membership or health, criminal convictions and offences). Such information is subject to special protections under EU law.
- We only process data with special protections that you provide in your written responses to consider the appeal provided we have your consent. You can withdraw this consent at any time by going to Case Status and deleting your information. Learn more about what happens when you go to Case Status and delete your information.
Please do not provide any data with special protection about other individuals in your written responses to the questions you are asked as part of the appeal. Any such data that you nonetheless share with us in your written responses will be deleted.Please do not provide any data with special protection about other individuals in your written responses to the questions you are asked as part of the appeal. Any such data that you nonetheless share with us in your written responses will be deleted.
Where your written responses to the questions you are asked as part of the appeal include information (other than data with special protections) about other individuals who are non-users of the Facebook or Instagram service or who are under the age of majority (under 18, in most EU countries, or who have a limited ability to enter into an enforceable contract), we will process this information where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by these individuals’ interests or fundamental rights and freedoms. The particular legitimate interests we rely on to process such information in these circumstances is to:
Where your written responses to the questions you are asked as part of the appeal include information (other than data with special protections) about other individuals who are non-users of the Facebook or Instagram service or who are under the age of majority (under 18, in most EU countries, or who have a limited ability to enter into an enforceable contract), we will process this information where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by these individuals’ interests or fundamental rights and freedoms. The particular legitimate interests we rely on to process such information in these circumstances is to:
- Ensure that the Board can reach an informed decision by having access to all relevant information to the case they’re reviewing; and
- Facilitate the Board in vindicating the fundamental rights and freedoms of these individuals by making appropriate decisions based on all relevant information.
Information from your Facebook or Instagram account
When an appeal of a decision about your Facebook or Instagram content is submitted to the Board, we share the following information from your Facebook or Instagram account (whichever is used for posting the content that is subject to the appeal) with the Board, in order to enable the Board to review the appeal and the decision about your content:
When an appeal of a decision about your Facebook or Instagram content is submitted to the Board, we share the following information from your Facebook or Instagram account (whichever is used for posting the content that is subject to the appeal) with the Board, in order to enable the Board to review the appeal and the decision about your content:
- The content that is subject to the appeal;
- The reference ID associated with the decision about your content;
- Information about where the content in question was originally posted (e.g. a Page, a profile or a group), and the number of views, shares, and/or video plays of the content;
- Basic information about your account (follower and friend counts, date of account creation, location, your name, profile picture and cover photo);
- The case history of the content under review, such as the initial content reviewer action(s), the date and time of appeal; and
- The policy rationale for the original decision on the content.
Additional information may be requested by the Board to help inform their decision (such as further information on engagement and reporting of the content in question). We only share the requested information with the Board where we determine that such information is relevant and necessary for helping the Board to reach a decision, in light of the context of each specific case.
Additional information may be requested by the Board to help inform their decision (such as further information on engagement and reporting of the content in question). We only share the requested information with the Board where we determine that such information is relevant and necessary for helping the Board to reach a decision, in light of the context of each specific case.
II.How is this information shared publicly?
If the Board selects your case for review, it will produce a written explanation of its final decision, which we will make available for the public to read on this website. This written explanation may include references to the information you provided directly on this website (about yourself and/or others) and/or information from your Facebook or Instagram account that is listed under What kind of information do we collect or use for handling appeals?
We will only include details that could easily identify you in the Board’s written explanation if you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, or if you withdraw your permission, we will remove those details that could easily identify you, and we will take steps to remove more general details that we believe could help readers guess your identity.
We will also take steps to ensure no details that can easily identify another person are included in the Board’s written explanation.
Please note that despite taking these steps, you and/or others may remain identifiable to some people through the Board’s written explanation. Where this is the case, we will publish the Board’s written explanation where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by your or others’ interests or fundamental rights and freedoms:
If the Board selects your case for review, it will produce a written explanation of its final decision, which we will make available for the public to read on this website. This written explanation may include references to the information you provided directly on this website (about yourself and/or others) and/or information from your Facebook or Instagram account that is listed under What kind of information do we collect or use for handling appeals?
We will only include details that could easily identify you in the Board’s written explanation if you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, or if you withdraw your permission, we will remove those details that could easily identify you, and we will take steps to remove more general details that we believe could help readers guess your identity.
We will also take steps to ensure no details that can easily identify another person are included in the Board’s written explanation.
Please note that despite taking these steps, you and/or others may remain identifiable to some people through the Board’s written explanation. Where this is the case, we will publish the Board’s written explanation where it is in our legitimate interest or the public’s legitimate interest to do so, and where not outweighed by your or others’ interests or fundamental rights and freedoms:
- The legitimate interests we rely on are to foster transparency and legitimacy with our users and the society about how we keep the Facebook Products free of harmful or inappropriate content and how we enforce violations of our terms and policies. It is also in our legitimate interests to have the Board publish a written explanation of its final decision to provide transparency as to how we tackle challenging cases.
- The public’s legitimate interests we rely on are to gain an understanding of important social issues relating to online content moderation that impact our society and world – in particular, how to seek a balance between the competing interests of the right to free speech on online platforms, the safety on the platform and related rights. This interest is furthered by making the Board’s decision publicly available.
If you have chosen to provide data with special protections in your written responses as part of the appeal, we will only include this information in the Board’s written explanation provided you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, the Board’s written explanation will not include any data with special protections about you. If you withdraw your permission at any time, we will remove data with special protections about you from the Board’s written explanation and we will then re-publish the new, edited written explanation on this website.
If you have chosen to provide data with special protections in your written responses as part of the appeal, we will only include this information in the Board’s written explanation provided you have given us your permission to do so. You can withdraw your permission at any time by visiting Case Status. If you do not give us your permission, the Board’s written explanation will not include any data with special protections about you. If you withdraw your permission at any time, we will remove data with special protections about you from the Board’s written explanation and we will then re-publish the new, edited written explanation on this website.
III.What kind of information do we collect regarding this website?
Depending on your actions on this website, we may also collect the following information which is necessary for us to provide, operate, maintain and improve this website. In particular, it is necessary for website security, improving the navigation and content of the website, identifying any server problems or network/IT issues, or carrying out analytics about site usage to better understand the preferences of our website visitors.
Depending on your actions on this website, we may also collect the following information which is necessary for us to provide, operate, maintain and improve this website. In particular, it is necessary for website security, improving the navigation and content of the website, identifying any server problems or network/IT issues, or carrying out analytics about site usage to better understand the preferences of our website visitors.
- Operating system attributesInformation such as the operating system version, hardware type and browser type;
- Website operationsInformation about how you engage with this website, such as pages you have visited, whether you are currently viewing this website, and what you clicked on;
- IdentifiersUnique identifiers associated with the same account used to interact with this website;
- Network and connectionsInformation such as the name of your mobile operator or ISP, language, time zone, IP address, and connection speed; and
- Cookie dataData from cookies stored on your device, including cookie IDs and settings. Learn more about how we use cookies in our Cookie Policy for the Oversight Board Website for this website.
IV.How to contact Facebook with questions?
If you have questions about this policy, you can contact us as described below.
Facebook Ireland Ltd.4 Grand Canal SquareGrand Canal HarbourDublin 2 Ireland
If you have questions about this policy, you can contact us as described below.
Facebook Ireland Ltd.4 Grand Canal SquareGrand Canal HarbourDublin 2 Ireland